What types of products does TheCapTribe offer?

TheCapTribe specializes in premium streetwear, with a focus on high-quality snapbacks. Each product is designed to reflect a commitment to authenticity and style, appealing to individuals who value both discipline and rebellion in their fashion choices.

What is the return policy for items purchased from TheCapTribe?

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Please note that certain items, such as gift cards and clearance products, are non-returnable.

How long does shipping take for orders placed with TheCapTribe?

Orders are processed within 2–5 business days. Delivery times vary based on location, with domestic shipments typically arriving within 3–5 business days and international orders taking approximately 7–15 business days.

Are there any shipping costs associated with my order?

Shipping costs are calculated at checkout based on the selected shipping method and destination. You will receive a confirmation email with tracking information once your order has shipped.

How can I contact customer service for assistance?

Customer service can be reached via email at thecaptribe@gmail.com. Our support team is available Monday through Friday, from 9 AM to 5 PM EST, to assist with any inquiries or concerns.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer service team immediately at support@thecaptribe.com. We will guide you through the process of resolving the issue, which may include a return or exchange.

How are refunds processed for returned items?

Refunds are issued once the returned product is received and inspected. The refund will be processed to the original payment method used for the purchase. Please ensure to contact us before sending any return to facilitate the process.